Privacy Policy
This Privacy Policy explains how E11 Prime Tech Pty Ltd collects, uses, stores, and shares information when you use our websites, games, applications, and related services (collectively, the “Services”). By using the Services, you agree to this policy.
Who we are
E11 Prime Tech Pty Ltd (trading as E11prime) is a private Australian company that develops games and applications. Our website is available at https://e11prime.au. For privacy questions, contact support@e11prime.au.
Information we collect
Depending on how you interact with the Services, we may collect:
- Account and identity information — such as a display name, email address, or identifiers provided when you create an account or sign in.
- Sign in with Apple data — if you choose Sign in with Apple, we receive information Apple shares with us for authentication (for example, a unique user identifier and, if you choose to share it, your name and email address, which may be a private relay address).
- Device and usage information — such as device type, operating system version, app version, language settings, crash logs, and general usage diagnostics needed to operate and improve the Services.
- Support communications — information you include when you contact us, including your email address and message content.
- Purchase and entitlement information — where applicable, records needed to fulfil purchases or restore entitlements through platform stores (for example Apple App Store). Payment card details are processed by the platform, not by E11prime.
We aim to collect only what is reasonably necessary to provide and support the Services. Some features may work with limited or no personal data when an account is not required.
How we use information
We use information to:
- Provide, maintain, and improve the Services
- Authenticate users, including via Sign in with Apple
- Save progress, preferences, or entitlements where a feature requires it
- Respond to support requests and communicate about the Services
- Monitor reliability, fix bugs, and prevent abuse or fraud
- Comply with legal obligations
We do not sell personal information.
Sign in with Apple
Where a Service offers Sign in with Apple, authentication is handled by Apple. We use the identifiers and profile details Apple provides only to create and manage your account, keep you signed in, and support related features. If you use Apple’s Hide My Email feature, messages we send to that address are relayed by Apple according to Apple’s policies. You can manage or revoke Sign in with Apple access in your Apple ID settings.
Sharing of information
We may share information with:
- Service providers who help us host, analyse, or operate the Services, under appropriate confidentiality and security obligations
- Platform providers such as Apple, Google, or other app stores, as needed to distribute or authenticate the Services
- Authorities when required by law, or to protect the rights, safety, and security of E11prime, our users, or others
- Successors in connection with a merger, acquisition, or transfer of assets, subject to this policy or notice of changes
Data retention
We retain information for as long as needed to provide the Services, fulfil the purposes described in this policy, resolve disputes, and meet legal or accounting requirements. When information is no longer needed, we delete or anonymise it where reasonably practicable.
Security
We take reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s privacy
Our Services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact support@e11prime.au and we will take appropriate steps.
International users
E11 Prime Tech Pty Ltd is based in Australia. If you access the Services from outside Australia, your information may be processed in Australia or other countries where we or our providers operate. Those locations may have different data-protection laws than your own.
Your choices and rights
Depending on your location, you may have rights to access, correct, update, or delete personal information we hold about you, or to object to or restrict certain processing. To make a request, email support@e11prime.au. You may also control certain device permissions in your device settings, and manage Sign in with Apple connections through your Apple ID account.
Third-party links and platforms
The Services may link to third-party sites or rely on platform features we do not control. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the Services after an update means you accept the revised policy, except where applicable law requires additional consent.
Contact
E11 Prime Tech Pty Ltd
Email: support@e11prime.au
Website: https://e11prime.au